Privacy Policy

MENDS Privacy Policy

MEN-DS Pty Ltd values and respects the privacy of the people we deal with. MEN-DS Pty Ltd is
committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act)
and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we
collect, hold, use and disclose your personal information, and how we maintain the quality and
security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether
recorded in a material form or not, about an identified individual or an individual who is
reasonably identifiable. In general terms, this includes information or an opinion that personally
identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or
what you choose to share with us. The personal information we collect about you may include:
● name;
● mailing or street address;
● date of birth;
● email address;
● phone number;
● payment details.

Under certain circumstances, MEN-DS Pty Ltd may need to collect sensitive information about you.
This might include any information or opinion about your racial or ethnic origin, political opinions,
political association, religious or philosophical beliefs, membership of a trade union or other
professional body, sexual preferences, criminal record, or health information. If we collect your
sensitive information, we will do so only with your consent, if it is necessary to prevent a serious
and imminent threat to life or health, or as otherwise required or authorised by law, and we take
appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the
option to interact with us anonymously or by using a pseudonym. However, if you choose to deal
with us in this way or choose not to provide us with your personal information, we may not be able
to provide you with our services or otherwise interact with you.

How do we collect your personal information?
We collect your personal information directly from you when you:
● interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend a MEN-DS Pty Ltd event;
● subscribe to our mailing list;
● apply for a position with us as an employee, contractor or volunteer.

Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available
sources.

How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities,
including the following purposes:
● provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes.

Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in
circumstances where you would reasonably expect us to disclose your information. For example,
we may disclose your personal information to:
● our marketing providers;
● our professional services advisors.
Where we disclose your personal information to third parties overseas, we will take reasonable
steps to ensure that data security and appropriate privacy practices are maintained. We will only
disclose to overseas third parties if:
● you have given us your consent to disclose personal information to that third party; or
● we reasonably believe that:
○ the overseas recipient is subject to a law or binding scheme that is, overall, substantially
similar to the APPs; and
○ the law or binding scheme can be enforced; or
● the disclosure is required or authorised by an Australian law or court/tribunal order.

How do we protect your personal information?
MEN-DS Pty Ltd will take reasonable steps to ensure that the personal information that we hold
about you is kept confidential and secure, including by:
● having robust physical security of our premises and databases/records;

● taking measures to restrict access to only personnel who need that personal information to
effectively provide services to you;
● having technological measures in place (for example, anti-virus software, fire walls).

Online activity
The MEN-DS Pty Ltd website uses cookies. A cookie is a small file of letters and numbers the
website puts on your device if you allow it. These cookies recognise when your device has visited
our website(s) before, so we can distinguish you from other users of the website. This improves
your experience and the MEN-DS Pty Ltd website(s). We do not use cookies to identify you, just to
improve your experience on our website(s). If you do not wish to use the cookies, you can amend
the settings on your internet browser so it will not automatically download cookies. However, if you
remove or block cookies on your computer, please be aware that your browsing experience and
our website’s functionality may be affected.

Website analytics
Our website uses Google Analytics service to help us better understand visitor traffic, so we can
improve our services. Although this data is mostly anonymous, it is possible that under certain
circumstances, we may connect it to you.

Direct marketing
We may send you direct marketing communications and information about our services,
opportunities, or events that we consider may be of interest to you if you have requested or
consented to receive such communications. These communications may be sent in various
forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the
Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing
communications by any of those methods. If you indicate a preference for a method of
communication, we will endeavour to use that method whenever practical to do so. You may
opt-out of receiving marketing communications from us at any time. In addition, we may also use
your personal information or disclose your personal information to third parties for the purposes of
advertising, including online behavioural advertising, and website personalisation, and to provide
targeted or retargeted advertising content to you.

Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means
that we will only retain your personal information for the duration of your relationship with us
unless we are required to retain your personal information to comply with applicable laws, for
example, record-keeping obligations.

How to access and correct your personal information
MEN-DS Pty Ltd will endeavour to keep your personal information accurate, complete and up to
date. If you wish to make a request to access and/or correct the personal information we hold
about you, you should make a request by contacting us and we will usually respond within seven
days.

Links to third-party sites
MEN-DS Pty Ltd website(s) may contain links to websites operated by third parties. If you access a
third-party website through our website(s), personal information may be collected by that
third-party website. We make no representations or warranties in relation to the privacy practices
of any third party provider or website and we are not responsible for the privacy policies or the
content of any third party provider or website. Third-party providers/websites are responsible for
informing you about their own privacy practices and we encourage you to read their privacy
policies.

Inquiries and complaints
For complaints about how MEN-DS Pty Ltd handles, processes or manages your personal
information, please contact our customer service team. Note we may require proof of your identity
and full details of your request before we can process your complaint. Please allow up to seven
days for MEN-DS Pty Ltd to respond to your complaint. It will not always be possible to resolve a
complaint to everyone’s satisfaction. If you are not satisfied with MEN-DS Pty Ltd’s response to a
complaint, you have the right to contact the Office of Australian Information Commissioner (at
www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this
Policy, you can contact us for assistance as follows:
Email: [email protected]
Contact number: +61 07 3359 6633
Post Attention: MEN-DS Pty Ltd Privacy Officer
Address: PO Box 240, KEDRON QLD 4031